Retail crime represents a significant threat – and cost – for all types of retailers.
According to the British Retail Consortium Crime Survey, in 2012-13 the direct cost of crime to retailers was £511m, 166 per cent higher than in 2007-08.
Retailers also suffered the highest level of theft for nine years. There were 631,391 incidents of customer theft reported in 2012-13 and thefts per 100 stores increased 5 per cent on 2011-12.
Response Security Consultants have over 25 years experience in the provision of professional retail security services and we understand the challenges retailers face in striking the right balance between cost-control and providing a welcoming shopping environment.
With broad ranging retail security expertise, we are ideally placed to assist, from in-store uniformed security officers providing a front line crime deterrent and CCTV monitoring, to non-uniformed store detectives conducting surveillance and tasked to proactively target retail crime.
Our flexible services can be tailored to meet the specific needs of your retail environment and business objectives. Today’s retail space poses very diverse challenges, ranging from designer or well-known high street brands in affluent areas, to stores within more socially underprivileged areas.
Over the years we have learned how very critical ‘site-specific staff’ is to the key success of your retail security strategy. Response Security Consultants only provides security personnel with the right skills for the job to be undertaken. Besides experience and qualifications, these include ‘soft skills’ – the ability to communicate at all levels and be polite and courteous with members of the public, yet direct, assured and where necessary, confrontational when apprehending thieves or vandals.
At the higher end of the spectrum, customer care and service skills are essential. Retail security personnel within a large shopping mall for instance, will be required to direct people and provide the reassurance of a visible crime deterrent.
At the lower end of the scale, more focus lies in public and staff safety. We take care to consider the demographics, crime rates and logistical challenges of your retail location, plus the ethos of your brand in terms of public perception, before devising retail security that fits your brief.
Please contact us if you need advice or help with any aspect of your retail security.